Terms of Use

Agreement to Terms

By accessing or using the tranquil branch website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Description of Services

tranquil branch provides online language learning services, including one-to-one tutoring sessions, learning materials, and related educational resources. Our services are delivered through our online platform via video conferencing technology.

User Accounts

To access certain features of our services, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use

We reserve the right to suspend or terminate accounts that violate these terms.

Enrolment and Payment

Course enrolment is subject to availability and acceptance by tranquil branch. By enrolling, you agree to pay all applicable fees as displayed at the time of enrolment. All prices are in Australian Dollars (AUD) unless otherwise stated.

Refund Policy

We offer a satisfaction guarantee within the first 14 days of enrolment. After this period, refunds are provided at our discretion based on individual circumstances. Contact our support team to discuss refund requests.

Scheduling and Cancellations

Lessons must be scheduled through our booking system. Cancellations made with less than 24 hours notice may result in the session being deducted from your allocation. Repeated no-shows may result in account suspension.

Intellectual Property

All content on our website and within our courses, including text, graphics, logos, images, audio, video, and software, is the property of tranquil branch or our content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content without our prior written consent.

User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Harass, abuse, or harm tutors or other users
• Share your account credentials with others
• Record lessons without prior consent
• Attempt to gain unauthorised access to our systems
• Use automated tools to access our services

Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that:

• Services will be uninterrupted or error-free
• You will achieve any particular level of language proficiency
• Results from using our services will meet your expectations

Individual outcomes depend on factors including personal effort, practice frequency, and prior language exposure.

Limitation of Liability

To the maximum extent permitted by law, tranquil branch shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Indemnification

You agree to indemnify and hold harmless tranquil branch, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us at:

tranquil branch
Suite 412, Riverside Tower
45 Harbour Street
Sydney NSW 2000
Australia

Email: [email protected]