Your data protection rights under the General Data Protection Regulation
tranquil branch is committed to ensuring that your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page outlines how we comply with GDPR requirements and explains your rights as a data subject.
tranquil branch acts as the data controller for the personal information we collect and process. This means we determine the purposes and means of processing your personal data.
Contact details:
tranquil branch
Suite 412, Riverside Tower
45 Harbour Street
Sydney NSW 2000
Australia
Email: [email protected]
We process personal data only when we have a valid legal basis to do so. The legal bases we rely on include:
Processing necessary to perform our contract with you, such as delivering language tutoring services, managing your account, and processing payments.
Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring network security, provided these interests do not override your fundamental rights.
Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
Processing necessary to comply with legal obligations, such as financial reporting requirements or responding to lawful requests from authorities.
As a data subject, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you and information about how we process it.
You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects concerning you.
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. In complex cases, we may extend this period by up to two additional months, in which case we will inform you of the extension and the reasons for it.
To verify your identity, we may request additional information before processing your request.
If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose of processing.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk to your rights and freedoms, we will also notify you directly.
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In Australia, you can contact the Office of the Australian Information Commissioner (OAIC). If you are located in the EU, you can contact your local data protection authority.
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.