Privacy Policy

Introduction

tranquil branch ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register for our courses or services
• Submit enquiries through our contact forms
• Subscribe to our newsletter or communications
• Participate in surveys or promotional activities

Personal Data

The personal information we may collect includes:

• Name and contact details (email address, postal address)
• Payment information for course enrolments
• Language learning preferences and goals
• Communication records between you and our tutors or staff

Automatically Collected Information

When you access our website, we may automatically collect certain information including:

• Device and browser information
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your enrolments and payments
• Communicate with you about your courses and progress
• Send administrative information, updates, and marketing communications
• Respond to your enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

Disclosure of Your Information

We may share your information in the following circumstances:

• With tutors assigned to provide your language instruction
• With service providers who assist in operating our platform
• To comply with applicable laws or legal processes
• To protect our rights, privacy, safety, or property

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent where processing is based on consent

Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

tranquil branch
Suite 412, Riverside Tower
45 Harbour Street
Sydney NSW 2000
Australia

Email: [email protected]